We don't have answers to all of life's questions, but we hope to help you with any doubts you may have about shopping at store.sonymusic.es. If your question is not answered here, you can email us at sonymusicstorespain@sonymusic.com and we will reply quickly.
Purchase
Shopping at store.sonymusic.es is very simple! Just follow these steps:
We don't have a physical store (yet) but sometimes we do special events where you can see and touch our products. To find out about everything, subscribe to our newsletter and we will inform you when and where we will carry out these physical sales and many more promotions.
Once your order is placed, you will receive a confirmation email. If you do not receive it, contact our customer service department by sending an email to info@SMFSTORE.COM with your name and the product you have purchased and we will quickly help you.
Promotional codes are linked to specific campaigns carried out by SMFSTORE.COM. As long as they are active, you can access them from an ad in the HOME or through different actions that we promote. You have to be quick because they will only be available for a very limited time.
In the online store there are no special discounts applied to volume orders, but if you want to make a special purchase (of many, many units) you can contact our customer service department info@SMFSTORE.COM and we will be happy to advise you . Of course, when you buy frequently in our store, we will also have surprises for you.
Of course, you can see the updated status of your order in real time. To do this, access the “my orders” section of your account. For any questions or queries, the SMFSTORE.COM team will be happy to help you through info@SMFSTORE.COM.
If the order has already been sent, you will receive an email with the information and tracking so you can track your order. If you have not received it, check your Spam or Junk Mail folder in case you have the email with the tracking information there.
Yes. From the shopping cart you can delete the items you do not want as long as you have not processed the order.
Yes. You can cancel your order, as long as its status allows it and it has not left our facilities. Request cancellation to the SMFSTORE.COM team through info@SMFSTORE.COM and we will inform you.
SMFSTORE.COM only sells items in perfect condition, so if, exceptionally, you receive a product with a defect, you should contact us as soon as possible through the contact page and we will review your case to give you the best possible solution, either replacing it with another one in perfect condition or refunding the money for the order.
If on any occasion, by mistake, you receive an item that you have not ordered, write to us through the contact page selecting problems with an order in the subject line and our warehouse will solve it quickly.
Payment
We have two payment methods so you can choose the one you like best: Credit or Debit Card and through Paypal.
Your card may be rejected for one of the following reasons (you can also try with another card if the first one doesn't work for payment):
You can ask us for the invoice for your order through the contact page by selecting the concept "invoice" from the drop-down menu and filling in the necessary information so that we can send it to the email address of your SMFSTORE account.
We do not have this option enabled for payment on delivery and that you can pay when you receive the product, since before taking the product to your home we have to assume the costs of preparing your order, contact the transport agency and many other things. . To help you at the time of payment, in addition to being able to pay in our online store with a card (we put all the security means available so that you don't worry about entering your information), you can do it from your Paypal account, with which it will also be very easy and fast to make the payment
Indeed, all the sales prices of the products that appear in the online store come with VAT included, where applicable. If you have questions about this, you can contact us at info@smfstore.com and we will be happy to help you.
Technology
The store.sonymusic.es page is optimized for viewing in Microsoft Internet Explorer 9 or higher, Mozilla Firefox 3.5 or higher, Google Chrome 6 or higher, and Safari 5 or higher.
You can install the latest versions of each browser at the following links:
Don't worry about it, because our SMFSTORE.COM website works just as well whether you view it on a computer screen, a tablet or a mobile phone, because it is fully responsive so you can have the same good shopping experience regardless of the device you use. you connect.
Yes. You can shop with complete peace of mind because we put a great deal of effort into having resources that guarantee the security of your purchases and your data. Our website has an SSL certificate installed. You can verify this at the beginning of the URL, which you will see starts with HTTPS or has a padlock icon indicating that the connection is secure. There are several advantages that make it highly recommendable for any website to use a secure SSL connection, and in e-commerce, we recommend that you only buy from pages that have the secure HTTPS protocol (or the aforementioned padlock icon). By having an SSL certificate installed on our website, information travels encrypted and is therefore protected from anyone who wants to intercept it. This is important, above all, to ensure that the data entered in a form can only be read by its legitimate recipient, i.e., us.
To put your mind at ease, the integrity of the information is also checked. This means that the information leaving the server is the same as that reaching your computer and vice versa, preventing it from being modified en route by a third party, thus avoiding any deception that this could lead to. Furthermore, the certificate guarantees that the information comes from the affected domain and not from a third party. So, don't worry about security when you're shopping at SMFSTORE.COM; we've got it covered so you can simply enjoy shopping.
Username and password
If you have forgotten your password, you can recover it in the Identification/Registration section.
Access your private area and you can update and modify your access and registration data whenever you need.
Access your private area and you will be able to update and modify your personal data as well as the address that you have saved as the main address for your shipments. If you want to modify the shipping address of a product you have already purchased, access the form from our contact page and select " Modify shipping data " in the subject line. We will try to solve it as soon as possible if your order is not yet in transit.
If you want to subscribe to our exciting newsletter with promotions, news, offers, and many more surprises, simply enter your email in the bottom right section of the SMFSTORE page where it says "subscribe now to our newsletter" and you will receive all the news from our store directly in your inbox.
If you wish to unsubscribe for any reason, we make it just as easy; simply click on "unsubscribe from the newsletter" which appears at the bottom of any newsletter you have received.
Companies
If you are interested in marketing Sony Music Store products, go to the contact section or send us an email to info@smfstore.com and our sales team will be happy to assist you with your inquiry.
If your entity or organization is interested in collaborating on the store.sonymusic.es project, please access the contact section or write to us at sonymusicstorespain@sonymusic.com, and our team will be delighted to answer your query.
Write to us and we will contact you as soon as possible.